FAQ
Frequently Asked Questions
What is Strollora?
Strollora is an online store offering stroller and related baby-product merchandise designed to provide customers with convenient online shopping.
Do you offer free shipping?
Yes. Strollora offers free shipping on applicable orders.
How long does shipping take?
Our estimated shipping time is 5–8 business days.
Please remember that this is an estimated timeframe rather than a guaranteed delivery date.
Will I receive tracking information?
When tracking is available for your shipment, tracking information may be provided through the email associated with your order.
Can I change my shipping address after ordering?
Please contact us as soon as possible if you need to change your address.
We cannot guarantee an address change after an order has entered fulfillment or shipment.
What is your return period?
Customers must request a return or refund within 30 days of receiving their order.
How do I request a return?
Contact support@strollora.us with your order number, name, product information, and reason for the return.
Please contact us before sending any product back.
How long do refunds take?
Approved refunds are processed within 7 days after the applicable return requirements have been satisfied.
Your bank or payment provider may require additional time before the funds appear in your account.
What if my order arrives damaged?
Contact us as soon as possible at support@strollora.us.
We may request photographs and order information to investigate the issue and determine the appropriate resolution.
What if I receive the wrong product?
Please contact us with your order information and details about the product received. We will review the situation and work toward an appropriate resolution.
Can I cancel my order?
Contact us as soon as possible after placing your order.
Cancellation cannot always be guaranteed if the order has already entered fulfillment or shipment.
How can I contact Strollora?
You can contact us using:
Email: support@strollora.us
Phone: +1 683-225-0855
Address:
101 Haddonfield Dr
Syracuse, NY 13214
United States
Is my payment information secure?
Payments may be processed through authorized third-party payment providers. Strollora uses Shopify and applicable payment-processing services to support secure online checkout.
Do you collect personal information?
Yes. Information may be collected when you place an order, contact us, use our website, or otherwise interact with Strollora.
For more information, please review our Privacy Policy.
Where can I find your policies?
Our Privacy Policy, Refund & Return Policy, Shipping Policy, and Terms of Service should be available through the footer or navigation of www.strollora.us.