Shipping policy
At Strollora, we work to provide a simple and transparent shipping experience.
1. Free Shipping
Strollora offers free shipping on applicable orders.
Customers will see the applicable shipping cost during checkout before completing their purchase.
2. Estimated Delivery Time
Our standard estimated shipping time is:
5–8 business days.
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Actual delivery time may vary depending on the destination, carrier operations, order circumstances, holidays, weather, and other factors outside our reasonable control.
3. Order Processing
After an order is successfully submitted and payment is authorized, it is prepared for fulfillment.
Processing and shipping timelines may vary depending on product availability and order volume.
If an unexpected fulfillment issue affects your order, we will make reasonable efforts to communicate with you.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully check:
- Name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number where required
Strollora is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
5. Tracking Information
Where tracking information is available, it may be provided to the customer through the email address associated with the order.
Tracking updates are provided by the applicable shipping carrier and may take time to appear after a shipment has been dispatched.
6. Shipping Delays
Although we aim to meet our estimated delivery timeframe, delays can occasionally occur.
Potential causes include:
-Severe weather
-Carrier delays
-Transportation disruptions
-Holidays
-High shipping volumes
-Incorrect address information
-Unexpected operational issues
Such delays do not automatically qualify an order for cancellation or refund.
7. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during delivery, please contact Strollora at:
Please provide your order number and relevant information so we can review the situation.
8. Incorrect or Damaged Products
If you receive an incorrect product or a product that appears damaged, contact us as soon as possible.
Photographs and other information may be requested so that we can investigate the issue and determine the appropriate resolution.
9. Delivery Address Changes
If you need to change your shipping address after placing an order, contact us immediately.
We cannot guarantee that an address change can be completed once an order has entered fulfillment or shipment.
10. Contact Us
For shipping questions:
Strollora
101 Haddonfield Dr
Syracuse, NY 13214
United States
Email: support@strollora.us
Phone: +1 683-225-0855
Standard shipping: Free | Estimated delivery: 5–8 business days