Refund policy
At Strollora, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return and refund subject to the terms below.
1. 30-Day Return Window
Customers must request a return or refund within 30 days of receiving their order.
Requests submitted after the 30-day period may not be eligible for a refund.
To request a return, please contact:
Please include:
Your full name
Order number
Email address used for the purchase
Product name
Reason for the return
Relevant photographs, when applicable
2. Return Eligibility
To be eligible for a return, products should generally be:
In their original condition
Unused or appropriately unused where applicable
Returned with original packaging where reasonably possible
Returned with accessories, manuals, tags, and other included items where applicable
Accompanied by valid order information
Products that have been damaged after delivery due to misuse, improper handling, accidents, unauthorized modifications, or other customer-caused damage may not qualify for a full refund.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help us evaluate the issue and determine the appropriate solution.
Depending on the circumstances, Strollora may offer:
A replacement
A refund
Another appropriate resolution
4. Return Authorization
Please contact Strollora before sending a product back.
Do not automatically ship a product to the address shown on this page unless our customer service team has provided return instructions.
Once your return request has been reviewed, we will provide instructions regarding the return process when applicable.
5. Return Shipping
Unless the return is due to an error by Strollora, such as receiving the wrong product, return shipping costs may be the responsibility of the customer.
If a product is defective, damaged during delivery, or incorrectly supplied by Strollora, we will review the situation and determine the appropriate return-shipping solution.
6. Refund Processing
Once an approved return has been received and reviewed, Strollora will process the applicable refund.
Refunds will be processed within 7 days after the return has been approved and the applicable return requirements have been satisfied.
The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, or payment provider.
7. Original Payment Method
Approved refunds will generally be issued to the original payment method used for the purchase.
We cannot guarantee the exact time required for a financial institution or payment provider to make the funds available after Strollora processes the refund.
8. Partial Refunds
In certain circumstances, a partial refund may be appropriate if a returned item is incomplete, damaged through customer handling, or does not meet the applicable return requirements.
9. Non-Returnable Situations
A return may be refused when:
The 30-day return request period has expired
The product has been materially damaged through misuse
The product has been modified without authorization
The customer cannot provide sufficient order information
The returned item does not correspond to the purchased product
The item is returned in a condition that prevents reasonable resale, where applicable
10. Exchanges
If you would like to exchange a product, contact us at support@strollora.us.
Exchange availability may depend on inventory and the circumstances of the order.
11. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation requests cannot always be guaranteed because an order may already have entered processing, fulfillment, or shipment.
If the order has already shipped, the standard return procedure may apply.
12. Contact
For all return and refund requests:
Strollora
101 Haddonfield Dr
Syracuse, NY 13214
United States
Email: support@strollora.us
Phone: +1 683-225-0855
30-day return request period. Refunds processed within 7 days after an approved return has satisfied the applicable requirements.